标题: 职位招聘信息

作者: qfeng@masonlive.gmu.edu

日期: 2014-10-30


Position Title:            BSS Specialist
 
Location:                    Herndon, VA 
 
Duration:                    temporary (6 months contract)


Contact info:             liyan1102@gmail.com


Job description:
 

  • Handle BSS (CTG ordering system) processing, tracking and reporting, enable process consistency and efficiency, and ensure accurate, clean and vetted orders.
  • Proactively collaborate with our Sales Team and Service and Delivery Team to ensure high quality and short turnaround time for our order generation process, and provide real time activity notifications.

 
 
Responsibilities:
 

・         Order tracking and follow up; collaborating with different parties and providing real time notifications, to ensure all related parties have the same timely and accurate information

・         Provide operation analysis and reports, and any other required reports as requested by management.

・         Work closely with BSS/IT support team in Hong Kong for BSS related issues.

・         Collaborate with related parties on termination and early termination related requests.

・         Oversee order related tasks, send reminders to different teams, and to make any actions to ensure timely subtask completion.

  • Analyze process and system operation for efficiency improvement, routinely share the feedback to the team, as well as BSS/IT support team in Hong Kong.
  • Other duties as required

Requirement:
This is multi-functional sales operations role. The ideal candidate should demonstrate experience/knowledge in similar system, like CRM, PRM and SaleForce.com or Pipeline and Opportunity management, territory management and data remediation efforts.
Result oriented, capable of dealing with different job functions, and staff.
Applicants should have a good technical and business background. Must have excellent communication skills, good problem solving skill, an energetic and positive attitude. Working knowledge of Chinese company, Telecom/IT/Network infrastructure preferred.


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